At Empyrean, customer satisfaction is extremely important. Our artworks are fully customized as per your order preferences; hence orders once placed cannot be returned or refunded BUT they can be replaced within 7 days of placing an order.
Each art product goes through a rigorous quality inspection before shipping; however, in the unlikely event that it arrives at the shipping destination in a damaged condition, we will replace it completely free of cost, including return shipping.
Process for Replacement:
Please inform us about the damaged artwork within 7 days of receiving delivery either by writing to us via WhatsApp or emailing us with Order details at firstname.lastname@example.org.
Please include photos of the damaged product as proof and the order number in the email subject for faster processing. Upon receiving the email, we will assess its condition before issuing a replacement order. Processing a replacement may take up to two weeks, and we will inform you of the new delivery date accordingly.
You should retain the artwork in the same condition as it was received, along with the original packaging, to be eligible for a replacement.
Empyrean Art will arrange return shipping of the damaged art product at no extra cost. Please note, the return pickup will be done from the same delivery address.
Important Note: Considering the nature of the product, Empyrean Art shall not be liable to replace the artwork if we are informed after the completion of 7 days from the time of delivery.